Terms of Service

1. Introduction and Acceptance

Welcome to Pizza luce ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at pizzas-luce.world (the "Website") and all related food delivery and dining services (collectively, the "Services") operated by Pizza luce.

By accessing, browsing, or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Website or Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have parental/guardian consent if under 18
• Have the legal capacity to enter into binding agreements
• Provide accurate, complete, and current information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "We," "Us," or "Our" refers to Pizza luce, located at 2704 Polk St A, Houston, TX 77003, USA
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services
• "Services" includes our website, food ordering platform, delivery services, dining services, and all related offerings
• "Content" refers to all text, images, graphics, audio, video, and other materials on our Website
• "Website" refers to pizzas-luce.world and all associated subdomains and pages
• "Order" refers to any food or beverage purchase made through our Services
• "Delivery Zone" refers to the geographic area where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Ordering food and beverages for personal consumption
• Accessing information about our menu, services, and locations
• Creating an account to manage orders and preferences
• Providing feedback and reviews about our products and services

3.2 Prohibited Use

You agree not to use our Services for any of the following:

• Any unlawful purpose or in violation of any local, state, or federal law
• Transmitting or procuring harmful, threatening, abusive, or harassing content
• Attempting to gain unauthorized access to our systems or other users' accounts
• Violating intellectual property rights of Pizza luce or third parties
• Sending spam, unsolicited communications, or commercial advertisements
• Providing false, inaccurate, or misleading information
• Interfering with or disrupting our Services or servers
• Creating multiple accounts to circumvent restrictions or abuse promotions
• Using automated systems, robots, or data mining tools to extract data
• Reverse engineering, decompiling, or attempting to discover source code

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any security breach or unauthorized use

4.2 Account Security

You are solely responsible for safeguarding your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any reason we deem necessary to protect our Services or other users.

5. Products and Services

5.1 Food Safety and Quality Standards

Pizza luce is committed to maintaining the highest food safety and hygiene standards. We comply with all applicable health regulations and undergo regular inspections. However, we cannot guarantee that our food preparation areas are completely free from allergens.

5.2 Allergen Information and Disclaimer

Our menu items may contain or come into contact with common allergens including wheat, eggs, milk, fish, shellfish, tree nuts, peanuts, and soybeans. While we take precautions to prevent cross-contamination, we cannot guarantee that any item is completely allergen-free. Customers with food allergies should exercise caution and inform us of their allergies when ordering.

5.3 Product Descriptions and Availability

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we reserve the right to:

• Modify menu items, ingredients, and prices without notice
• Discontinue items due to seasonal availability or other factors
• Correct any errors in product descriptions or pricing
• Refuse or cancel orders for unavailable items

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Pizza luce. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify customer information
• Delivery address outside our service area

5.5 Delivery Terms and Conditions

5.5.1 Delivery Zones and Timing

We provide delivery services within designated zones around our location. Estimated delivery times are provided at checkout but may vary based on weather conditions, traffic, order volume, and other factors beyond our control.

5.5.2 Minimum Order Requirements

A minimum order value may apply for delivery services. This minimum may vary by location and is displayed during the ordering process.

5.5.3 Delivery Fees

Delivery fees are calculated based on distance and displayed before order completion. Additional fees may apply during peak hours or adverse weather conditions.

5.5.4 Temperature-Sensitive Item Handling

We take special care in handling temperature-sensitive items. However, we are not responsible for temperature changes that may occur during extended delivery times due to circumstances beyond our control.

5.6 Order Modifications and Cancellations

Order modifications or cancellations may be possible before food preparation begins. Once preparation has started, orders cannot be modified or cancelled. Refunds for cancelled orders will be processed according to our Refund Policy.

6. Payment Terms

6.1 Accepted Payment Methods

We accept various payment methods including credit cards, debit cards, and digital payment systems. All payments must be made at the time of ordering unless otherwise specified.

6.2 Pricing and Taxes

All prices are listed in USD and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

6.3 Payment Authorization

By providing payment information, you authorize us to charge the specified amount to your chosen payment method. You represent that you have the legal right to use the payment method provided.

7. Intellectual Property

7.1 Company Ownership

All content on our Website, including but not limited to text, graphics, logos, images, recipes, audio clips, digital downloads, and software, is the property of Pizza luce or its content suppliers and is protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

7.3 User Content License

By submitting content to our Website (reviews, comments, photos), you grant Pizza luce a worldwide, royalty-free, perpetual license to use, modify, and distribute such content for business purposes.

8. User Content and Reviews

8.1 Content Responsibility

You are solely responsible for any content you submit, including reviews, comments, and images. You warrant that your content does not violate any third-party rights or applicable laws.

8.2 Prohibited Content

User content must not contain:

• Offensive, defamatory, or discriminatory language
• False or misleading information
• Copyrighted material without permission
• Personal information of other individuals
• Spam or commercial advertising
• Content that violates any laws or regulations

8.3 Content Moderation

We reserve the right to review, edit, or remove any user content without notice. We do not endorse or guarantee the accuracy of user-generated content.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Disclaimers

10.1 Service Availability

Our Services are provided "as is" and "as available." We do not guarantee that our Services will be uninterrupted, error-free, or completely secure.

10.2 Food Quality Disclaimer

While we maintain high standards for food quality and safety, we cannot guarantee that our products will meet every customer's expectations or dietary requirements.

10.3 Third-Party Content

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of such third-party sites.

11. Limitation of Liability

11.1 Liability Limits

To the maximum extent permitted by law, Pizza luce's liability for any claims arising from your use of our Services shall not exceed the total amount paid by you for the specific order giving rise to the claim.

11.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

11.3 Food-Related Incidents

While we maintain strict food safety standards, we are not liable for allergic reactions, foodborne illnesses, or other health issues unless directly caused by our negligence and reported within 24 hours of delivery.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pizza luce, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any rights of another party.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, payment processors, or delivery partners. These links are provided for convenience only. We do not endorse or assume responsibility for third-party content, services, or practices.

14. Termination

14.1 Company Termination Rights

We may terminate or suspend your access to our Services immediately, without prior notice, for violation of these Terms, suspected fraudulent activity, or any conduct that we determine to be harmful to our business or other users.

14.2 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions that by their nature should survive termination shall remain in effect, including payment obligations, warranty disclaimers, and liability limitations.

15. Governing Law and Dispute Resolution

15.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Texas, United States, without regard to conflict of law principles.

15.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Harris County, Texas, and you hereby consent to such jurisdiction and venue.

15.3 Dispute Resolution Process

Before filing any legal action, you agree to first contact us to attempt to resolve the dispute informally. If we cannot resolve the dispute within 30 days, either party may pursue formal legal remedies.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our Website or via email to registered users. Your continued use of our Services after any modification constitutes acceptance of the revised Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Pizza luce regarding your use of our Services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

We typically respond to inquiries within 24-48 hours during business days. For urgent matters related to recent orders, please call our phone number directly.